I agree to the. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . By helping Apple maintain strong relationships with customers, you are instrumental to our success. Your day in the Apple Store is filled with a range of focused support and service tasks. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At other times, you refer customers to support team members who get them up and running again. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Because to create products that serve everyone, we believe in including everyone. What it's REALLY like to work in an Apple store:You get to work with really creative people. We draw on the differences in who we are, what weve experienced, and how we think. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. It does not store any personal data. And be amazed by what it does for yours. To view your favorites, sign in with your Apple ID. When a customer needs assistance, you quickly assess their situation. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Communication skills: Communication skills are essential in any technical role. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. I will never forget them. These cookies ensure basic functionalities and security features of the website, anonymously. NOW WATCH: The 6 best new features coming to Apple computers. . There were crazy long lines, especially for the iPad 2, and the iPhone 5. US Bureau of Labor Statistics, Computer, and Information Systems Managers. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. This interview would be the first of six. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Learn more (Opens in a new window) . I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. You get to work with really creative people. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Assess employee needs and develop tech training related courses and/or programs. This cookie is set by GDPR Cookie Consent plugin. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. We also use third-party cookies that help us analyze and understand how you use this website. All our courses are practical, hands-on, and led by trusted Apple experts. We deliver a full range of Apple courses, including support and repair training for Apple devices. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . After submitting my application it was a waiting game. They may also move into management positions. click here to select a store and view pay information. Apple expert providing guidance and training on Mac support to other support team members. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Here are three trends influencing how Apple Technical Specialists work. Its a secure, shareable credential. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. United States Department of Labor. Our training team can help you book training for your organisation or for a third party. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. 2023 Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At Apple, were not all the same. Apple is a drug-free workplace. Ability to work independently: Independent work is a necessary skill for technicians to have. As mobile devices become more complex, technicians will be needed to repair and maintain them. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. This cookie is set by GDPR Cookie Consent plugin. Customer loyalty and satisfaction is their number one priority. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. This cookie is used for advertising, site analytics, and other operations. Under a partnered program of KellyConnect for Apple. Users can demonstrate their competency with two new exams and earn certification from Apple. By helping Apple maintain strong relationships with customers, you are instrumental to our success. United States Department of Labor. This includes knowing how to use the tools and equipment they need to complete their work. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Youll need to be flexible with your schedule. Stay up to date with what you want to know. This cookie is used by the map which helps visitors to identify and reach the facility. Youre supporting people. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Click here to see the total pay, recent salaries shared and more! iOS 17 Wishlist What Do We Want to See? View All Courses Questions? The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Related: 17 Apple Technical Specialist Interview Questions and Answers. At Apple, base pay is one part of our total compensation package and is determined within a range. This cookie is set by GDPR Cookie Consent plugin. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Apple benefits help further the well-being of our employees and their families in meaningful ways. The exam costs aren't as crazy as CompTIA. Get 20% off your Jamf training if you work in education. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The mob used the electronics in the store to play music and record their dance routine. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Attention to detail can also help technicians troubleshoot problems and identify the source of issues.