arhaus customer service complaints

A Arhaus employs approximately 20+ people. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. This stuff happens! Top flight experience over here. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Yes. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. I emphatically recommend that you shop elsewhere. The customer service has been extremely poor, had I not called no one would have followed up. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Usually almost impossible to find a sales person. and it was a wrong size, of course. Clearance Items (marked Last Chance! How do I request a catalog or sign up for email or remove my name from your mailing list? I ordered several dining chairs that kept coming in damaged. 14 days: Many of our pieces are hand-crafted from natural materials. We work closely with Michael and he always takes the best care of us. All appeared sturdy and well constructed compared to other places I had visited. BEAUTIFUL FURNITURE STORE ! Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. From looking at other recent reviews on various forums I'm not alone. The package arrived in two boxes. She took us to the second floor and when I got off the elevator I saw it immediately. Join the 41 people who've already reviewed Arhaus. I walked into Arhaus and really liked the design of their merchandise. When I finally came close to making a choice I showed him a picture of my family room. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Michael is now my "furniture guy" and Kat is my "furniture gal." My boyfriend and I adore this store! Not sorry, we made a mistake, but denial that they had ever promised me the chairs. I want to escalate past the store manager, but they will not provide a contact. Debra Cleare helped us with bedroom furniture, accessories and tables. Never recommend to anyone. Great experience. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. . If I place my order, can you hold my items at your warehouse? The least they can do is have great customer support for the prices they charge. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Merchandise in our warehouse cannot be held more than 90 days. My favorite furniture store! Overall, customers have good things to say about Arhaus and their online shopping experiences. The pros: Nicely designed, modern sofas and sectionals. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! This chandelier was stunning but I knew it would be a fortune, but I was wrong. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user She help really helped me through the process. Not my favorite to say the least. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Anyone can write a Trustpilot review. Some links on Slumber Search are referral links. They came in three weeks and the delivery guys were quick and efficient. No issues with ordering, delivery either. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. I am so thrilled with the guidance I received from Them. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. We'll be back! See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. nancy. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. The rooms not only look gorgeous but are functional and comfortable. Much better service from both. We have always wanted the "cloud" from RH but to be honest it's not in the budget. I look forward to working with you in the redesign of our living room! Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? What do we find? And I love the way they do customer service from sales to delivery I have no complaints. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. This is total crap. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Like all things you read on the Internet, understand there is no better judge than yourself. Phenomenal store. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Half showed up within a week. The cushions didnt last 18 months. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I would not recommend this place. Reminds me of Best Buy. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. You won't be disappointed. There is no question that their furniture is beautiful and current. He's the complete opposite. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. This store is a hidden gem and a must for shoppers searching for unique home furnishings. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Purchased two new pieces for our new apartment. I, too, have shopped there and was completely ignored by their staff. Posted: February 21, 2023. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Will my merchandise be assembled at the time of delivery? Learn more about purchasing Worry-Free Protection Plans. I got many compliments on them. Does someone need to be home to accept my delivery? Insane. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. We find forgotten antiques and give them new life. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. We want you to love your new piece as much as we do. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Depending on your pick up location, the processing of this refund can take up to 30 days. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Im gonna file a complaint with the attorney generals office. I went in today and found a floor sample chandelier. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Once you've made your decision, send back the rug swatches within 14 days for a full refund. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Very poor customer service. The 1st one we got was warped so it was replaced. For the entire four-story shore house. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. He made several recommendations. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? 51 customer reviews of Arhaus. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. You can make them your self quicker and for half the price. doesn't. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. We have purchased gorgeous coffee table after seeing it on floor. Run don't walk away from Arhaus! This is a high end store with dollar store customer service. All quality and service has been phenomenal. My quality and service experience has been much better at Williams Sonoma brands and CB2. Instructions to log into the Arhaus credit card account. DO NOT BUY, RISKY. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. We tried every possible method to inflate without, and it just. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. She kept in contact to see how we liked our products. It was also replaced and the 3rd one also had an off color board. I'd give this place zero stars if I could. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Here are 8 tips for writing great reviews. Do I need to create an account to order online? If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Definitely coming back to finish off my home! First, the stain (whatever it was) would have gone into the cushion as well. This site's sole purpose is to help you make the decision faster and with more peace of mind. Your experience can help others make better choices. Arhaus Furniture collections are for the entire home. After the third time, the concierge suggested that I return the chairs and chose new ones. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Love the pieces and well have them for a long time! Join the 39 people who've already reviewed Arhaus. Arhaus is a lovely store in Plano/ Frisco Texas area. Transferred to representative who can't help or is wrong. They are sending someone to repair some of the pieces and are actually replacing some of them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The arm of one custom chair, the wood is split. And non of the back rests held shape they sagging and about 1/2 full now. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. They have moved my delivery date multiple times and can not commit to anything. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. All the furniture is beautiful. Thank you to Daniel and Michael as well as the professional delivery team. We ordered two couches from Zane at Arhaus and had an excellent experience with him. They have probably the most interesting and diverse high end furniture range in San Diego. Full-Time. When it arrived, it had a stain on it--water stain? 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. STAY AWAY. They did not question anything that we called. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. The pros: Artistically designed and elegant selection of distinctive lighting pieces. We respect and appreciate that not all guests may want to share information with other select companies. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. He has been to our home and helped picked out pieces for the space we have. Who knows? Kudos to Tracy the designer who helped us. Date of experience: 08 October 2022 They are awful at customer service and do not stand behind their product. Thank you for your exceptional service and quick turnaround time! The cons: Some shoppers mentioned issues with shipping. After several emails and phone calls over a two-week period, I still do not have a return label. We have made several purchases with them to furnish our new home and they have been fantastic to work with. So we have one and they are still in the process of getting me the replacement for the broken chair. If you received a UPS Ship Notification email, you may track your shipment at ups.com. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Start with a fabric or finish swatch to ensure the perfect choice. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. My kids love the Kipton sectional that the neighborhood kids like to camp out on. My chairs also came in less than 1 week in perfect condition! Worked with the design team to match new items from our previous purchases with another Arhaus store. I have no issues with the quality of the furniture. Heather Jester was our guide and inspiration. The moment we walked in we knew this store fit our style. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. You can prob get a $800 sofa on Wayfair thats better quality. I was informed that the benches are ready but the table will likely be delayed until May!! A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. If you use one of these and buy something, Slumber Search may make a small amount of money. No return emails. I'm being passed from employee to employee who have no idea what's going on. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Who is looking at this furniture before it goes out for delivery? Thank you. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. This was to be a birthday gift and I have this junk. Disconnected and unable to reach same rep. 71. Thank you again! A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Would definately recommend the store and their delivery again! 4. They were delivered yesterday, and three out of the six had scratch marks on the legs.