All Rights Reserved. By having insurance, the buyer got his money back and I was still paid for my item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. However, we're here to help. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Open a case and try to work things out with the seller. If the seller wont cover the cost, let us know by asking eBay to step in. There are several ways you can send an item back to the seller. After contacting the seller, it's up to you whether you want eBay to step in. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. I have reported the buyers, but I still have all 12 returns counting against me. Always, always be nice! After all, I paid for the insurance right? Ready to start making a good side income from flipping? For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Take a front, back, side, and inside view of your item. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. If you've sold on ebay long enough you've had this happen. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Time to research other selling websites, I guess. If, after a few days, youre not happy with the sellers resolution, were here to help. Refund the buyer, the buyer keeps the item. In this case you can: Refund the buyer and get the item back. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. I sent him a message apologizing and requesting more information and photographs of the damage. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Take great pictures! SelectExamples of alternative shipping arrangements below for more information. Message 3 of 7 latest reply 1 Helpful This will get them to move the decision in my favor and pay out the damage coverage. It was an auction that I won. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Select the percent you want to deduct from the refund amount. If you havent received an item, we usually refund your money immediately via PayPal. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Regardless of the outcome, will the buyer be able to leave negative feedback? Tune into our last eBay for Business podcast episode of 2022! eBay gives this MBG for Australian and International buyers, however . How you request the return depends on how you bought them. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. You can chat with other sellers about anything to do with running a business on eBay. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. I don't plan on stopping any time soon. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Within our return policy, we state that return shipping is paid by the buyer. This is a good option for low-value items. Open a case and try to work things out with the seller. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. How to deal with "Item not as described" returns that are not valid. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. You can also start a return request from your Purchases in My eBay. Buyer pays for return postage: . You'll receive the return shipping label credit on your monthly invoice. Examples of alternative shipping arrangements. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Select your reason for closing the return from the dropdown, and add details if you want to. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If you want the items back before refunding, I'd accept the return and send them a shipping label. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. 01:47 PM How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You have 3 business days to respond to the request and resolve the buyer's issue. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Accept the return:The buyer will send the item back to you for a full refund. No. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Holiday shipping is now in full swing, check out these helpful shipping tips! After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. moment, Oh, Ship! SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Tip I have maintained a 100% seller rating for years. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Good luck and sorry you encountered this circumstance. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Check out our FREE intro Workshop! Youll hear from us within 48 hours. Never received the item and i contacted ebay and seller and no response. Say something like: There is a scratch on the back, please see photo #9 for details. 01-08-2020 If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You believe that it was exactly as described. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case When you start selling on Ebay, decide if you are willing to take returns at all. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . My desire is that they get more than they are expecting!