Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. The reason was a computer glitz that held the release of his chemotherapy. Second, I want to be the best at what I do. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. This approach has greatly reduced in-house issues related to communication. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I will receive an email with the related information any time there is a major headline about the healthcare industry. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. As well, I am an active participant in my local rotary club. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "I was helping a customer once who came to pick up her injectable prescription. 3. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission.
Kaiser Permanente Consultant Interview Questions | Glassdoor Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. "In my current role there is a lot of staff turnover when it comes to our management team. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. "I would describe my personality as approachable, light-hearted, and positive. This is a personal and caring approach. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Maybe you can see opportunity when others can only focus on the issue. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Good answer! Contact us here. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. I am always sure that when at home, my family gets my attention first. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. That question can start up a great conversation, and you may learn a thing or two as well. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? He ended up requesting and receiving a transfer. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Kaiser Permanente is 100% focused on the service that they provide to their patients. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). ", "I have three philosophies when it comes to my work. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Learn more here. I love my job. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. How to Answer: Why Do You Want to Work Here? I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Our interview questions and answers do not represent any organization, school, or company on our site. It seems you would be a wonderful teammate to have around. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Great answer! ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Also, for every month with zero sick days, a bonus was added. Maybe you are a pen and paper person. Well done! This is a very good example of your problem resolution skills. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Since I have two high school girls who are involved in music. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic.
Kaiser Hiring Process: Job Application, Interviews, and Employment I listen, mirror, validate, and empathize. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Do you consider yourself a compassionate person? If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. If they want help, Ill help any way I can. Early in my career, I probably worried too much about the fear of failure with my patients. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. This shows the interviewer that you've done your research and aren't answering vaguely. New hires were appreciative of learning one on one. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. ", "I am an avid fan of Google alerts! I also keep myself open to my colleagues so that they can know and understand me better as well. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. My approach is to be empathetic, soft-spoken, and truthful. I have enrolled myself in an evening/weekend workshop for the next six weeks. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. However, it can inhibit my ability to grow. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year.
Kaiser Permanente Interview Questions & Answers | Indeed.com Submit as soon as possible so that you will have more time to gather the required supplemental documents. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. In my current position, I am not the most persuasive person on our team, but I am highly creative. Health benefits. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Attire. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear.
What questions did they ask during your interview at Kaiser Permanente Written by Ryan Brunner on November 21st, 2021. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". You can begin with your recent education, family life, volunteer work, or talk about your travels. ", "My position at Kaiser is a Radiology Physician Assistant. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. In the end, we awarded those with perfect attendance a $600 bonus. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. 1 / 41. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Excellent! While there was no injury, I was required to report the fall to our safety team and I did so immediately. Dates shown above are approximate. Hiring Age. I like to be on time with my schedule to ensure that our patients are assisted properly. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I discussed with hospital credentialing and became the first PA proctor in our Heath system. Discuss with the interviewer what you would expect for compensation if offered this position.
Kaiser Permanente interview Flashcards | Quizlet Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) If possible, pick a weakness that is not a core skill for the position you are interviewing for. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Every day I learn something, and that's because I choose to get better. Your work history sounds strong, and it seems as though you are very loyal to your work. But when I'm home, I don't think about work. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Talk about your qualifications and skills that will help you to do this job well. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. leader vs. follower). Your version of customer service sounds warm, welcoming, and caring. Balancing empathy with honesty is key when communicating bad news. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Sign In. I hope to involve them in various Kaiser community volunteering opportunities.". Than they call you for a second interview. ", "You are searching for someone with 5 years' experience and I have two. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. You are showing the interviewer that you are highly capable in either situation. Are there shared values that you could also mention? ", "Delivering bad news to a patient is very difficult. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. 91% said yes. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. I also receive emails from different pharmacy pages with interesting articles.". With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? One is ABC, and the other is XYZ. ", "I'm a bit of a nerd. We also met the needs of our team by protecting the positive culture we had worked so hard to create. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I am eager to get a great start on my career. I had 2 interviews with kaiser received and offer within a week. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Good example! Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Any hiring authority should feel comfortable putting you in front of their valued customer base. In the future, I will like to be a PA and help more people.". It's professional to take a few minutes after an encounter like that and let those emotions come and go. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. At Kaiser Permanente, integrity is held in the highest regard. I also learn a different kind of articles and submit my test to renew my certificate. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. You've answered well by sharing that you face stressful situations head-on. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. I strive for perfection too often, which causes unnecessary stress for myself. Therefore, any date prior to 2019 might not be accurate. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. I carry around a notebook and write down important facts if I think there is a chance I will forget them. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. ", "As a certified pharmacy tech, I have to continue learning. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Finally, end your response by talking about the positive outcome. What does it mean after your phone interview. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Kaiser has over 300,000 employees with a large diverse workforce. "I handle stress very well, and when you call my references, they will attest to this fact. Dental benefits. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I used the facts and not emotions to explain the reason for his delay. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Does it help you build trusting relationships with community members?
What health systems can learn from Kaiser Permanente: An interview with The purpose of this page is to help you prepare for your job interview.
Kaiser Permanente Interview Questions in Atlanta | Glassdoor Search Jobs - Kaiser Permanente Careers - Oracle As the manager, I knew I could not let this behavior continue. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Write a thank you note or email to all your interviewers. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. "I believe I could improve on some technical skills including Excel and Word. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. At the end of the day, many role titles are fluid. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. . I believe that, if asked, my colleagues and supervisor would say the same about me. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I document all necessary information as soon as possible so that the record is up to date and accurate. "Every day at work, I remind myself that everyone I come across has their struggles. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. We are all human with our weaknesses, so don't be afraid to share yours! Did you consider how leaving AMA would impact his health and well-being? If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. We did that twice a week, and it completely solved our scheduling problem. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. But her prescription was on troubleshoot, and no one order it. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team.