instacart damaged item

By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. Too many bad customers. I had this happen to me. This happened to me. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Cookie Notice . Maybe some of the beans inside the package were not good? I shall report then and hope she doesn't leave a review . I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. Instacart, great concept, but a huge rip-off. I WILL NEVER USE YOU AGAIN. The problem was when Instacart allowed people to use the bots and just do whatever to get the orders done they allowed for a new group of savory shopper. 6 Hot IPOs to Watch Out for in 2023 | baraka Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . You must complete the order before you can accept another one. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. 7:00 AM PST March 3, 2023. 3. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. Some bots alert Shoppers when new orders appear. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Thank you for being concerned! Then after I cancel my order, they want to know if I want to reschedule. Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato - instacart.com Instacart IPO. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . I report but I still know they will get away with it. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. For one, you can only accept one order at a time. I'm never surprised at the length some people will go just to cause trouble. Later that day, I went into Walgreens. How to get a refund on an item from my Instacart order - Quora Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. Here are 8 things I wish customers would stop doing. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. They have zero customer service knowledge and deliveries are never complete as ordered. Click that and fill in the correct information to get the refund ball rolling. Some scammers are always out to see if they can get things for free. Refunds on Instacart Express. Cool, I'll do that then! I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! Click Report a problem on the relevant order. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Scan this QR code to download the app now. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). If you did, you will not be refunded, but there wont be a cancellation fee. All eligible items, including fresh foods, will be listed depending on your address. PICS Bakery Damaged Items (each) Delivery or Pickup Near Me - Instacart As a result, I doubt I'll renew my service. Shark IQ AirWave Attachment for HyperAIR Blow Dryers, Black (HD100AWA) charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In some cases, the shopper can also enter your information manually. Customers complain of fraudulent charges on grocery deliveries - KPRC Instacart delivers alcohol for select retailers and markets. 5. For some reason, this was blocked. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some Shoppers are victims of phishing scams. The nerve of some ppl. We sometimes earn affiliate links when you click through the affiliate links on our website. Why would you go to the store, with rancid food, for "credit"? This was a Publix in Fayetteville, GA. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm so sorry that happened to you. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Don't they save them? Click the 3 horizontal lines in the upper left corner and select Your Orders. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. To qualify for a refund or credit under the Guarantee, the customer must: Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. She agreed they were acceptable. Shoppers with a lower star ratingdont see the highest-paying orders. Click that, and then youll see a new menu of items. Click the 3 horizontal lines in the upper left corner and select Your Orders. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . This live chat can be accessed from the desktop website or mobile app. To request a refund, report the issue to customer support. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Instacart Restricted My Account for Reporting Problems with My - reddit Actually call the service line and make a complaint. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. So how do you make sure this doesnt happen? Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Most of these examples constitute Instacart fraud. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. In some areas, you can even get alcohol. Instacart is one of the most popular delivery services in the United States. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Shoppers who are trying to run a scam will charge for extra items. Check your bank account for the refunds! 97K subscribers in the InstacartShoppers community. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. Cancel. Uber is coming for Instacart - techcrunch.com Then align it properly with the other blind slats. I am handicapped and I needed those bandages. Get PICS Bakery Damaged Items delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. February 3,2023 My transaction denied by bank, checked bank and found above debits. Consider DoorDash! Bank account charged with $223.18 Alcohol may never be delivered to a retail business or college campus. Yes. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. If you notice bot activity, you can report the user to Instacart. It . Click Report a problem on the relevant order. Just so many things wrong with IC and it really does start with corporate at the top. and our If you don't spend a lot with . Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. I had a party this evening. **Not directly affiliated with Instacart** Welcome to the best place to Instacart Help Center - Alcohol policies - Publix Shopper refused to bring groceries to my door. 5. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . And it's safecontactless delivery is available. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said.