Managers should realize that employees are the greatest assets that an organization has and they should be treated with care. When he says that if I was always looking over their shoulder, Id go nuts, and theyd rebel! As a head of physiotherapy for the English National Health Service (NHS), she reviewed and redesigned the stroke unit in the region. This is IvyPanda's free database of academic paper samples. It is from the military job that Fred acquired his leadership skills and this helped him pursue his business successfully. There are five main essential qualities that a leader should possess: Motivation, problem-solving ability, Vision, empowerment and influence. Newsroom W. John & Davis Keith. As the book tastes in chapter 12, they deeply affect a persons emotions and the self-image and self-esteem is protected from damage by others (313). Stephanie is inspired to meet the target without feeling any pressure and she describes herself as happy (Robbins, Judge, and Hasham, 2012). Some of the other workers though, support that they are pleased with the way Mr.. Martin is running their floor because everything works properly and they are in a way inspired by him, since they want a responsible person in head to supervise them. 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The Tesco case study would contain a detailed discussion on the motivation techniques used by the company along with their approach to diversity and people management. From his statements of the type if I was always looking over their shoulder, Id go nuts, and theyd rebel, we can realize that he is not fully responsible for the position he holds. Would you like to get a custom case study? Within a company, there are many factors that lead to having. UPS has been able to maintain a high level of competition in the market by adopting better human resources management strategies which have placed it at a competitive edge in the market. Leadership Theories and Motivation Issues. What Is the Macro Environment in Business Analysis? The following can be seen as clear traits that a leader must possess: o They must be able to develop a good rapport among their subordinates. Greenleaf, RK, and Spears, LC. Thus in a sense, the older workers are united and they attribute better than the others who are new in business. Leadership makes the difference: How FedEx increased employee engagement to successfully launch a new service. Explain how each of the leadership theory classifications applies to this case, and which one is most relevant. Employees are promoted depending on the level of education they have acquired from the sponsorship of the company. The main characteristics of transformational leadership include adaptability, empowerment, commitment, contribution, and critical problem solving skills (Biswas, 2011). IvyPanda. Our expert panel group provides the best case studies based on . It contains thousands of paper examples on a wide variety of topics, all donated by helpful students. Friday afternoons everyone stopped work early for drinks and pizza in the board room. ensure the integrity of our platform while keeping your private information safe. You are free to use it for research and reference purposes in order to write your own paper; however, you McClelland's theory of needs classifies motivational needs as need for achieving a certain goal, need for affiliation, and need for power (Ulrich et al. His management is considered middle one, and his human skills are ideal, because the book supports in chapter 8 that, he can work effectively with people and build teamwork (203). I had the opportunity to work alongside some extraordinarily brilliant and resourceful colleagues as well as some of the most talented IBM personnel in a global industry. So the problem is that the supervisors (leaders) in the Two Floors are using different techniques influencing non identically production, style of work, and psychological disposal of workers. The paper ' Leadership and Strategy ' is a great example of a Management Case Study. ISBN 0324314639, 9780324314632, Gitman, LJ and McDaniel, C. The future of business: The essentials. You can use them for inspiration, an insight into a particular topic, a handy source of reference, or even just as a template of a certain type of paper. Everybody respect him in such a great point, that some of them are afraid of him if something doesnt go well. She discovers startling truths about how attitudes, parenting, and rigorous teaching have revolutionized these countries' education results. That is exactly what Mr.. Martin is doing, by giving no authority to Mr.. Smith and by demanding from his employees to eliminate turnovers as much as possible. Paid leaves are offered when employees require maternity, marriage or paternity leave. Finally, the other part of the workers who are for many years in the company have got used to Mr. . (2007). Herzberg noted that an individuals Satisfaction is only increased when Motivational-factors or "the intrinsics of what they do " were present or improved (Herzberg, Mausner and Snyderman, 2017). Thus, higher motivational expectation attracts better performance of such an individual in an organization. Leadership and motivation assess human acts which people utilize when interacting with others. These incentives have motivated the employees of UPS and the company has been able to achieve most of its objectives because employees are ready to work towards achieving the goals. Both an employee as well as manager must possess leadership and motivational traits. The company has realized that having the most efficient equipment and technologies is not as important as having motivated employees. Biswas, S. (2011). How I delivered the goods. So by Mr.. Martin talking in a formal and strict way when he gives directions to orders, is meant by the receivers (workers) that they must be accurate and responsible in their job and that respect should be shown to him. VI. Franklin. (206-207). Case Study 1 Steve Jobs: At age 21 Steven Jobs coproduced the first PC and Apple Computer, at 25 Jobs was running Apple with a net worth of $25 million, and at age 26 he made the cover of Time magazine. A CASE STUDY ON TESCO Tesco aims to motivate its employees both by paying attention to hygiene factors and by enabling satisfiers. On behalf of the workers we can realize that they are outspoken and feel relaxed when they are working but do not have a good knowledge of their productivity, or improvement of output. 350 5th Ave, New York, NY 10118, USA. Download file to see previous pages The desire to maximize on self-interest provides aspiring leaders the unique chances to assume leadership roles by simultaneously meeting the demands of the subjects and those of the organization. Tips to Overcome Challenges in Leadership, Role of Communication in Overcoming Leadership Challenges, Role of Management/Organization in Overcoming Leadership Challenges, Vision of Leaders has to be Actualized by Middle Management for Organizational Success, Leadership in the Time of Epic Changes and Struggles Over Ethics and Values, Great Leadership is about Initiating, Sustaining, and Carrying through Ones Vision, Scarcity vs. Abundant Mindsets in Leaders, Different Folks, Different Strokes! Fred was also of the opinion that managing change in an organization is very important as a strategy of achieving goals and overcoming competition from other players in the industry. You are free to use it for research and reference purposes in order to write your own paper; however, you She is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. Copyright 2022 - IvyPanda is operated by, Continuing to use IvyPanda you agree to our. Having related the situations that are referred in the case with the appropriate managerial concepts as clearly as possible, we have to search now which would be he possible alternative solutions in our problem. Maximum output is provided by employees when they are motivated to work. Especially in such an enterprise where quality and high fidelity are needed. . Why Do Some Business Leaders Attain Greatness Whereas Others Fail? But now a question is raised: in what kind of rhythm and style the company is willing to operate as a whole? This very well shows his positive attitude and positive psychology. As for Mr. . Other benefits accrued from working at the company are paid weekends and holidays, healthcare benefits and others. On the other hand, Stephanie feels constantly threatened by the arrogant supervisor, who promoted employees such as Denise, who gets a pay rise of two dollars per hour for complementation her boss dressing style (Robbins et al., 2012). Smith, Fred. student. We utilize security vendors that protect and Added to this, he gives a great deal of importance in his opinion when a decision has to be taken. That is, because he centralizes power and decision making in himself. Stephanie is expecting the seventy five dollars incentive for meeting her target of selling 10 bottles of truffle oil. 42. However, there is no specific blueprint for motivation. Web. But when a supervisor is using that kind of style in coordinating a group of people in an organization, it is automatically assumed that he trusts not only their propositions, but their quality of work as well. When the management embraces the principles of transformational leadership, it becomes easy to convince employees to be flexible to change. The particular case assigned, deals with a business that manufactures pacemakers which are medical devices that are implanted in people 's chest, especially to those who have heart problems like arrhythmia. Academic theories on employee motivation, empowerment, and performance have been used widely for both practical and theoretical aspects of management. At that time, they had different working policies. You can use them for inspiration, an insight into a particular topic, a handy source of reference, or even just as a template of a certain type of paper. Commitment, involvement, and satisfaction as predictors of employee performance. Compensation: impact of rewards and organisational justice on turnover intentions and the role of motivation and job satisfaction: a study of retail store operations in NCR . Want to Readsaving Those strategies are extreme one from the other, hurting the organization as a whole, because different work style is applied in each Floor, resulting in unevenness of productivity. Rewards given to employees motivate them to provide extra time to the job they are assigned. This gives them the freedom to be outspoken and deal with him as a friend. Gradual growth in career is maintained by offering employees the opportunity to learn step-by-step until they achieve good skills. FedEx is a company that appreciates its employees and encourages them to contribute willingly to the goals and objectives that have been established. Show More. Besides, the treatise reviews motivational theories such as the incentive and the arousal theories. Motivation theories seek to explain how and even why human behavior is activated. In that kind of approach in the same chapter with the above the definition states that, the leader meets with group of subordinates to share the problem and obtain inputs, and then decides (216). Franklin, he should change his attitude towards to his employees by not being so close to them through constant chatting. For example, it motivates and empowers its employees by appropriate and timely communication, by delegating responsibility and involving staff in decision making. Here, at ACaseStudy.com, we deliver professionally written papers, and the best grades for you from your professors are guaranteed! "Leadership and Motivation: FedEx Corporation and UPS Inc." IvyPanda, 23 June 2022, ivypanda.com/essays/leading-and-motivation-case-study-of-fedex-and-ups-inc/. We shouldnt forget in our analysis that another problem that the workers have to face, is that they cannot be involved in decision-taking process and every change in he production must have Mr.. Martins permission. You have surveyed the employees to learn more about what they value and what is important to them in the workplace. There was one individual who was made responsible to make as much profit as possible from our division. The second thing is, that he is able to have a constant communication with his subordinates by supervising them all the time in a discrete manner. In this section, two companies FedEx and UPS Inc. will be studied in terms of how the companies motivate their employees to improve performance. Get a verified expert to help you with Case Study Guidelines Motivation and Leadership Hire verified writer $35.80 for a 2-page paper He sent his sketches to prospective employers, and after 300 rejection letters McFarlane got a job freelancing for Marvel Comics. Otherwise, he could have had around his office curtains, but he would not be able to control and be controlled. You must know your identity, your needs and you must have a strong urge to do anything to achieve your goals. It didn't take very long before some very key people abandoned the company and along with them went a lot of support from our key clients. Employees have needs which need be satisfied and failure to satisfy these needs can cause poor performance. https://ivypanda.com/essays/leadership-and-motivation-case-study/, IvyPanda. student. It is also important for employees working in such a work environment to socialize and understand each so that they can know the strengths and weaknesses of their colleagues. There are many challenges that leaders encounter and they must be prepared to face such challenges. His office is located in a point from where he can see the whole Floor, having around his desk covered with glass. His surveillance of the production could become more discrete, in order for the employees to obtain some self-confidence and stop feeling like rookies. Martin who supervises his section and his employees in a very autocratic manner. fuster 1 ruth fuster professor garcia has 267 february 28, 2017 case study 1 "leadership and motivation" as the new supervisor of the out-patient registration department, and after reviewing the study conducted on the time spent to register a patient i have identified the key problem in this hospital to be the low morale of the employees, that Full responsibility is required because of the nature of the product. Thus, this analytical treatise attempts to explicitly review the leadership theories such as transformational and participatory leadership theories. What Ails India Inc. and is it a Crisis of Leadership or a Structural Issue to be Addressed? Leadership is defined as the ability to guide employees towards achieving the company vision by achieving several set goals (Chaudhry and Husnain 2012). This should be done to avoid stagnation at one level of motivation. Rather than being directed towards a common course, Dr. Adam happened to create ridge between himself and the team. FedEx has been applying the two methods to motivate its employees. He is the first person who goes to work in the morning and spends most of his hours during the day at his office. Acasestudy.com 2007-2019 All rights reserved. According to my opinion, the optimum solution which is the less costly and creates the less disputes and avoids new classifications in the business, is the one where Mr.. Martin and Mr.. Franklin are being recommended about their work styles and the sequences they are using. Martin is leading his workers, the word from the definition enthusiastically, does not fit to our case, since Mr.. Martin is an autocratic leader, and work for them is a routine. There is a downward communication between Mr.. Martin and the employees, since as it is defined in chapter 2, downward communication is the flow of information from higher levels to lower levels of authority (62). II. In this way Mr. . The effect of leadership on employee motivation- A case study on five selected stores of a major fast food chain KFC in Central London Area 1.2 Research Question How can management develop their leadership style to motivate staff members to achieving their organizational roles? We are a ISO 2001:2015 Certified Education Provider. Examples of such motivational rewards include job promotions, training employees on new technologies, paid leaves, awards and other motivational strategies. (2022, March 9). Stephanie feels appreciated and is very happy with her boss for being professional, open minded and proactive towards his team (Robbins et al., 2012). The coffee room was where we gathered to stay connected with colleagues and other projects, sharing ideas, information and experiences. Alex, who belongs to Dans team, is not motivated and expects nothing, hence the sluggish attitude towards work (Robbins et al., 2012). Web. Statement of the problem. Military leadership requires that a leader should trust his followers will achieve the set goals. The IBM development process was onerous and thorough but we all enjoyed working hard and contributed whatever it took to ensure each project was a success. Besides, the treatise reviews motivational theories such as the incentive and the arousal theories. There was roughly 60 employees in the division who were responsible for work on a range of projects such as conceptualising, designing and implemented the Multi-Lingual Messaging System for the IBM mainframe Operating System MVS-ESA. Analysis. These theories are related to leadership and motivation issues identified in the leadership and motivation case study. IvyPanda, 9 Mar. I also want to notice that a good leader has to be first a good follower and is obliged to follow directions from his foremen as well. Amanda Ripley follows three teenagers who spent one school year living and learning in Finland, South Korea, and Poland. He has many technical skills and he allows no chatting or gossiping among the workers. The performance of the employees also improved. To achieve its motivational goals, the company has introduced strategies such as 401(k) plan, healthcare plans among other strategies (6). . The article is Written By Prachi Juneja and Reviewed By Management Study Guide Content Team. Your supervisor has asked you to develop a plan to increase motivation for two employees in your department. (2017) The Motivation to Work. Retrieved from https://ivypanda.com/essays/leadership-and-motivation-case-study/. Secondly, if the device operates appropriately, the customers will be satisfied and as a result productivity will have an inclination. professional specifically for you? Leadership and Motivation Leadership and Motivation Motivation is a goal-oriented characteristic that helps a person achieve his objectives. Below are the Employees are not only motivated by monetary factors and managers should use a mixture of strategies to motivate their employees. Tennessee, nee wouldnt nave a sign out of his office that prevents workers in a smart but strict way to avoid turnovers. The Criteria Of A Good Leader In The Classroom: Case Study Sample Introduction: "A teacher is a leader of leaders in the classroom." This statement comes from Theo Wubbels, an expert in the field of education and one of the world's respected training professionals in teacher-student relationships. Personal ethical perspectives. . A case study of FeEx Inc. has been used with a clear analysis of leadership skills applied by Fred Smith, the founder of FedEx. FedEx continued changing its systems to avoid risks of competition from other companies in the industry (7).