Join 110,000+ smart travelers and start saving big on flights! . Is there an interest-free period on my account? Join over 110,000 travelers and save up to 80% on your next airline ticket its free! You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). You can also visit our, If you are not a travel agent and would like a group quote you can. As it is mandatory for Qantas (and other carriers on whom we create bookings) to collect Advance Passenger Information (API) for the governments of various countries prior to travel, passengers who do not supply API will not be permitted to travel. What happens if I make a purchase in a foreign currency and I dont have enough money in that currency on my card? Can I still spend on my current credit card whilst my new one arrives? 499349. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia Are there any countries where the Qantas Travel Money Card wont work? For more details about compassionate fares and to make a booking, call 13 13 13 within Australia or contact your local Qantas office. to: Customer Care Singapore. Sometimes, they can even bend the rules. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. Monday to Friday 0900 - 1715 : Qantas Group Travel: 0203 684 4034. qantasgrouptravel.com Opens external site. How can I get the most out of my Balance Transfer? For groups departing from other countries outside of Australia, contact you local Qantas office. Qantas Agency Connect - Brazil: Monday - Friday 9am-5pm PST. Cheaper than you think. Qantas head office phone number: +61 2 9691 3636. northamerica@qantasgrouptravel.com, 8:30 am to 5:00 pm Pacific time (Mon to Fri), Toll Free: Do I need both cards? Commercial Policy for Customers impacted by cancellation of Qantas operated services between Sydney/Melbourne and Hong Kong. Thank you so much Qantas customer support! Will a Statement Instalment Plan affect my interest-free days on my purchases? Can I link another card in addition to my Qantas Premier Card? Can Qantas Travel Money be used for Qantas in-flight duty free purchases? If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas). New, lower fares for Qantas flights. If you need to travel internationally for compassionate reasons, contact us to discuss your options. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways: Before contacting the airlines helpline its always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have. Lines are open 24/7. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) Lines are open 24 hours. Toll Free: Will my replacement card have the same card number and PIN number? It is especially useful if you have a relatively simple inquiry easy to complete by exchanging a few text messages. You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us. Who do I contact for assistance with my Qantas Points queries including claiming missing points regarding my Mad Paws booking? Rebook or Credit or Refund. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. Based on customers experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks. A: Qantas phone number in Malaysia: +603 20535033. Why am I receiving offers that don't seem well matched to me? 40% 80% off with hacker fares. How do I reduce the size of an image I need to upload? What should I do if I lose my card and Im issued a replacement card? If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year? How do I return a purchase if I used Apple Pay to make the payment? A: To contact Qantas Insurance, call 13 49 60 in Australia. If I switch devices, do I need to set up my card in Apple Pay all over again? Fortunately, recently introduced a convenient SMS service that aims to solve this problem. Can bonus Status Credit help me acquire or maintain Platinum One membership status? I use Qantas as they make an effort to ensure customer satisfaction. Please note that the call-back service is available for call center numbers from Australia and New Zealand only. If you're booking a group of 10 or more, or have 20 or more passengers travelling to the same destination for a common purpose, Qantas Group Travel has you covered. A: Qantas phone number in Singapore: +65 6415 7373. Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city. Close. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). How do I set my Qantas Premier card as the default card in Apple Pay? Qantas Department: Contact: Qantas Contact Centres : 24hrs - 7 days a week . Can I use Qantas Travel Money if the local currency isnt available? If I have Balance Transfers at different rates, which one does my credit card payments get applied to first? A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). What are the benefits of closing my other credit cards after a Balance Transfer? Online help and support for frequently asked questions on Agency News, Qantas' Commercial Policies, Book & Service, Changes, Reissues & Refunds, Agent Information, Fares & Ticketing and how to contact us. Powered by HelpDocs Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message. I am a Qantas Club member and have a Qantas Club card. Refunding, changing, or cancelling a flight booking. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). Can I view my Qantas Travel Money balances at overseas ATMs? 13 26 24 (within Australia), Support: Japan Tokyo, Osaka. Can I add the same card to more than one device using Apple Pay? Can I change the term of my Statement Instalment Plan? How do I dispute a charge on my Premier credit card? How do I get the Qantas Card and Qantas Travel Money? 100% Asia Pacific. For travel between 12 June 2020 and 31 October . View our complete refunds policy here. 1 800 227 4219, Support: They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). It means you dont have to stay on hold in the call queue Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back. > Why do I need to enter a password to access certain features? What is Get away interest free for 6 months? What if I already have direct debit set up? Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay? Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. Can I link and earn points with a debit Mastercard or Visa card? Can I add more than one card on Apple Pay? When will I be charged my first monthly instalment? Why did my friend get an offer for a specific store and I did not? They can remove all that drama from your booking experience. A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time). How do I make an in-store purchase with Apple Pay? Mascot NSW 2020 Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. Contact The Qantas Club Service Centre; Jetstar contact details; Contact assistance for Qantas Points queries including claiming missing points for Mad Paws bookings. Why was my request to add my card to Apple Pay declined? A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday. Both lines are open 24/7. Why does it take up to 15 days to receive my points? How can I manage my Qantas Premier account? Just FYI for 2 cats it was $1300+ so dont be surprised by the heavy price tag because thats normal according to the sizes and weight of the cages. The best time to call Qantas is early in the morning (4 am 7am AEST). Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. Can I use Points Plus Pay to book my flights and earn bonus Status Credits? What if I forget to use my linked card, can I still earn the points? What should I do if my card expires and Im issued a renewed card? How can I change my booking made using my Qantas Premier Titanium flight discount? Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. Can I set my own Travel Money low balance alert amount? Id like to use Qantas Travel Money in the United States - will my card be accepted? To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). How many Qantas Points will I earn on purchases? Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand). A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. If you hate dealing with airlines customer care, consider using a travel agent to book your flights. The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays). How will my repayments be applied to my card? Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). What will happen to any periodic payments I have set up on my card? Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. How long does the application process take? Is there a Statement Instalment Plan fee? Which Qantas Premier products can be used with Apple Pay? Can I use any credit card that I have added to my Qantas Money App for Card offers? A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am 5:30pm (AEST/AEDT) on weekdays. Australia. Baggage Information. Sometimes due to circumstances outside our control, such as bad weather or emergencies, flights may be disrupted or cancelled. A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am 5:30pm AEST/AEDT, from Monday to Sunday). Why would an online transaction be declined if I have enough money to complete the purchase on the card? Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. Does the card come with Mastercard Contactless? What if I don't want to use Qantas Travel Money? China Beijing, Shanghai, Hong Kong. So please help! How do I lodge a complaint relating to my Qantas Travel Money Card? Can I use Qantas Travel Money to pay for flights at qantas.com? Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Personally speaking, never had a problem. Qantas with our partner airlines offer our customers a global network spanning more than 220 destinations in over 50 countries, and holds many major industry awards . Late hours on weekends can increase the chance for your call to be answered promptly. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. Commercial Policy - Fly Well. Qantas SMS service is available to customers within Australia only. unitedkingdom@qantasgrouptravel.com. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. What happens if I return a purchase that was converted into a Statement Instalment Plan? It may cost extra, or the number may be unavailable if called from a mobile phone. Qantas customer support reviews and ratings. A: To contact Qantas Money, call 1300 992 700 in Australia. Can I pay off my Statement Instalment Plan early? However, if you encounter a problem, you will most likely need assistance from the customer care team. Thailand Bangkok, Phuket. Can I transfer a balance from another credit card? Try searching "commercial . Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits? Booking through a travel agent can be a game-changer! If my device is formatted or jailbroken, will my Apple Pay information remain on it? Why do I need to turn on my App Notifications settings? H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. How does the Apple Pay experience compare to using my plastic card? We have a dedicated team available to assist you with group travel and are available to answer your questions. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. Qantas Agency Connect Help and Support. Want to file a complaint? Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards? Email us. Contact: Operating Hours: Qantas Agency Connect : 0208 600 4318. Is my card PIN different to my Qantas Frequent Flyer PIN? Other Useful Articles. What limits apply to Qantas Travel Money? How can I keep track of purchases Ive made with Apple Pay? Which transactions will earn Qantas Points? Fantastic support in an emergency situation. Do I get a line of credit or overdraft with Qantas Travel Money? (opens in a new tab). Information on refunds is available on the Qantas Agency Connect site. When will I receive my bonus Qantas Points? Will I receive notifications if Im not connected to the internet (e.g. Ive received a notification, but cant see it in my history? Does Apple Pay have access to my credit card account? To file a complaint, go to Qantas website and fill out the online form. How many Qantas Premier Titanium flights discounts do I get a year? Do fees apply if I dont have the local currency on my card? If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers: 1300 738 206 from Australia New Terms and Conditions and Unfair Contract Terms. Are my categories applied to past transactions? Its still not a fully mature product, but it already may serve as an alternative way to get help from the airline. Qantas Airways Ltd For our overseas offices refer to Qantas Contacts . Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). How do I book discounted companion fares? Holiday Tours and Travel, 19th floor, Jl Jend. Qantas Department: Contact: Operating Hours: Qantas Agency Connect: qantasagencyconnectna@qantas.com.au: Monday to Friday 9am - 5pm PDT: Qantas Group Travel: northamerica@qantasgrouptravel.com: Monday to Friday 9am - 5pm PDT: Qantas Contact Centres : 1 800 227 4500: 24 hours - 7 days a week . Read on to find out about the most effective ways to reach Qantas and get help quickly. How can I unsubscribe from marketing emails? At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. What extended level of coverage does my Qantas Premier Titanium credit card provide? Commissions made by agents generally come from the airline side, not from the customer side. Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. How can I view the bonus Status Credits Ive earned on my account? The Qantas Agency Connect Australian site provides travel agents with further information on . Do I need to have an active internet connection for Apple Pay to work? Qantas Agency Connect Help and Support. What should I do with my card when I return from overseas? A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). What should I do if my device is lost or stolen? What fees apply and when are they charged? Alternatively, you can send an email to help@qantaswellbeing.com. Why can I see a notification in my notification history that I didnt receive? Our real time Flight Statuspage will give you up-to-the-minute information on specific flightsand our Media Roomfor the latest Media Releases. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Is Qantas Travel Money a credit card or a debit card? The waiting times to get a response by SMS are usually shorter than the call center hold times. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. 0203 684 4034, Support: What travel insurance cover is included with my card? Is it OK to enter my online banking login details? The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. Contact Operating Hours; Qantas Agency Connect +27 21 427 3128: 24hrs - 7 days a week: Qantas Group Travel: Email: Monday to Friday 0800 - 1600: Qantas Contact Centres +27 21 427 3128: How does Qantas Money protect my financial data? Find the cheapest possible airfares to/from Australia and New Zealand. What is the Qantas Card and Qantas Travel Money all about? Can't find my Qantas Pass email. Who can apply for a Qantas Premier credit card? If you are a resident of the country you are travelling to, you aren't required to provide Advance Passenger Information.<br><br>You will be .