Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. When writing your review, please support your rating with specific, detailed reasoning. Thank you. WA RESIDENTS: price does not include a 2% Regulatory Administration Fee. Please review the list below and choose your exact address, including apartment or suite number (if applicable). We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Up to $12.95 per month includes 1 eero base and 1 eero beacon/device. 2022 Amazon.com, Inc. or its affiliates. Customers on a 250Mbps plan or higher can opt to rent the Netgear Nighthawk XR1000 for $13 a month on top of your monthly modem charge. The speed and technology are good, not the best but the customer service is 10 times better. I wish they would also come to Bethesda! Based on the setup experience and the fast internet speed I am highly satisfied with our experience at this time. on June 29, 2020. Share your experience to help other users. I reached tech support today 9/30/19 and they were extremely patient and helpful. Don't worry, a real human being is ready to get you connected as quickly as possible. 8.0. That's the good news. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Speeds of up to 1200 Mbps make a happy, faster home. You can use your own modem and router if they're compatible with Astound/RCN's network. No early termination fees apply in the event service is terminated in advance of the promotional end date. Astound (formerly called RCN) offers the lowest starting rates in Chicago, with plans at just $19.99/mo. Please review the list below and choose your exact address, including apartment or suite number (if applicable). Our services vary based on location. Of course, everyone experiences their service going out once in a while. The taxes alone are far higher then just paying for internet service from every provider out there! Astound Broadband may not be available at your address yet. But then you go over to the DC market and you'll be charged $10 a month for your modem, while those of you in Chicago get Astound/RCN's highest modem fee at $16 a month. The prices available to you will depend on where you live, but we'll discuss that further in a second. Please call a representative at (844) 909-3179 to confirm. Astound Broadband Review Highlights: Astound Broadband offers 3 plans with internet speeds ranging from 300 Mbps to 940 Mbps for $35.99/mo to $69.99/mo. You would call and at some point, the call would get disconnected (on purpose? Not a good deal. Astound TV+ app requires compatible device, internet service, at least one Android set-top box rental and TV subscription from Astound. Astound Broadband is on the way to your neighborhood! Up to $12.95 per month includes 1 eero base and 1 eero beacon/device. 2022 CNET, a Red Ventures company. Then I was lucky enough to speak with a rep. Many factors influence your homes internet speeds. Astound TV equipment required on each TV. on May 23, 2022. It looks like Astound Broadband isn't available in your area yet. Great value and better reliability than others which would constantly lose service in my building. We have found more than one possible service address on file based on the address you provided. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Astound Broadband is on the way to your neighborhood! Still, these might provide significant value to your service, especially if you can foresee using them for those initial 12 months when your broadband bill is at its lowest. Licia Well, the internet is still inconsistent, but I still consistently have to call customer service. I highly recommend. Get the business class high speed internet and voice connectivity you need. "Additionally, RCN customers are provided advanced notice that the promotion is coming to an end, along with their new monthly rate," they said. on June 21, 2022. Let's dig in and learn more about Astound Broadband powered by RCN. on July 31, 2018. Customer service representatives answer quickly, no wait. Thank you so much! I couldnt be happier with the reliability, speed and overall value of RCN. This week, Astound Broadband announced a nationwide launch of a new internet speed tier featuring download speeds up to 1,200 megabits per second. 90% of former WOW! Qualifying households will have access to max download speeds up to 50Mbps for $10 a month. This cable broadband provider covers several of the country's top 10 metros. Through the ACP, qualified households may be eligible to receive free or reduced cost internet. TV programs cannot be streamed outside of the United States. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. See astound.com/yourspeed for why speeds may vary. on February 05, 2019. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. The speed and service have been excellent. Access and manage your account with ease, all in one place. Network Access and Maintenance FeeInternet Infrastructure FeeNetwork Access and Maintenance FeeNetwork Access and Maintenance Fee helps defray costs associated with building and maintaining our fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers average broadband consumption. Other restrictions apply. What does that look like in real terms? Eventually, the speed would go back where it was supposed to be for some time but not consistently. Supersonic downloads with speeds up to 1200 Mbps* make a happy, faster home - with more speed you can power more devices - giving everyone a better experience whether you work, stream, learn, game or do it all.Learn more , Whole Home WiFi powered by eero mesh technology is a connected system of one or more access points to extend and share wireless signals throughout your entire home. With more speed you can power more devices giving everyone a better experience whether you work, stream, learn, game or do it all. I am so impressed with the experience I had today. Im able to watch, pause and record shows from the slave boxes in the bedrooms. See whats happening see your network speed, find out which devices are connected, and make sure your WiFi is working properly. Let's see what we have available at your address. But I have to be honest. What more could I want? We are all gamers and speed was critical in choosing your company. Nicholas When my promotional period was over, I called and they extended it without me even asking. Setup New Service: (844) 909-3179. Free RCN On-Demand Unlimited Nationwide Calling. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. Residential Communications Network, better known as RCN, has been in business since 1993 and is currently owned by Astound Broadband, which provides services under the Grande Communications and Wave Broadband regional brands. With more speed you can power more devices giving everyone a better experience whether you work, stream, learn, game or do it all. customers are fully functional. Astound TV requires Astound internet service of at least 100 Mbps and an Astound TV box. WFIE - We are following the transition of cable and internet provider Wow to Astound after customers. I just recently moved into my new home with my boyfriend and had scheduled RCN to come connect our cable and internet. You can also access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management all managed by one easy to use mobile app. Content restrictions may apply. I called the customer support line to see if they could work some magic and get my bill lower. The root cause of this issue was a server that failed to authorize service to certain customer devices. All fields are required unless indicated as optional. Jory Justice BroadbandNow is supported by commissions from some of the providers listed on our site. Modem required for internet service. George Share your experience to help other users. If you cannot find your exact address in the list below, you may enter a new address or contact RCNWaveGrandeenTouch customer service at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. The monthly prices you see above are representative of what you'll find across all the Astound/RCN markets, but I do want to point out some of the differences as well. in 2021, but in the last couple of days, they started to migrate WOW! With WiFi parental controls you set schedules, create profiles for your familys devices or shut the whole thing down and take an internet break. All in all, WOW will be missed as their customer service was much easier to reach. They couldn't fix the issue and instead of saying that, they told me wrong information made everything worse. I would typically ding it quite a bit for that escalation -- don't get me wrong, it's a sizable leap and you need to be aware of that extreme increase -- but it's not quite what we would term "trap pricing." Maximum combined 5 simultaneous Live TV and/or DVR streams per account. We'll provide updates as progress continues. Astound does give you the option to skip the modem and router fees altogether by using your own equipment. It gives you many different options to customize your service and its first-year pricing is second to none. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. Get the speed, streaming, TV, and WiFi thats just right for you. All rights reserved. Astound offers a few intriguing deals to try to sway your attention. Susan Willey Astound TV boxes are $5/mo. Astound TV+ app requires compatible device, internet service, at least one Astound TV box rental and TV subscription for in-home use. It looks like Astound Broadband isn't available in your area yet. on March 08, 2019. At RCN, when we say we're here for you, we mean it. When I say this, I am sure it is of no fault to the person on the other end and is most likely RCN making them behave this way, when speaking with them, something that sounds scripted from an outdated customer service manual. Access to cloud DVR only available for residential customers. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. We were told our account was paid off. on April 09, 2022. The ability to stream content out-of-home may be limited and is dictated by the content provider. My family and I thank you, may your jobs never be too many or your reward too few! 250 Mbps Internet includes 500 GB monthly data allotment. It's not the dollar. Damario Get the speed thats just right for you. Content restrictions may apply. Astound Broadband Powered by RCNs availability often overlaps with its massive competitors like AT&T and Spectrum, which means that the company has to work hard to stand out. All fixed, all hooked up, fixed all the problems. Get fast speed, efficient coverage, and a reliable connection. Astound Broadband offers a number of wireless home internet services to best fit your needs. You can also access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management all managed by one easy to use mobile app. Other restrictions may apply. And that's how it "works.". Cloud DVR is not available on all equipment types. Astound improved on their ranking for speed from last year, with 89% of Astound customers saying their internet speeds "always" or "usually" met their needs. on March 30, 2022. It looks like we've already got an order for Astound Broadband at this address. Good. We've been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. each. Jeff * Get the best out of RCN's Signature TV with more than 295 channels in the lineup. The main reason is that Astound/RCN doesn't tie you into a term agreement, so when you run into that price hike, you are free to either bail or try to negotiate with your provider before paying those larger bills. Was a customer for 1 1/2 years. Astound TV boxes are . To top it off, gig customers will also get two months of service for free. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Everything has gone smoothly since moving into our home a few months ago and activating RCN internet service. Ways to order Astound Broadband Powered by RCN: (844) 909-3179 Check Availability Astound Broadband Powered by RCN Internet Speeds Astound Broadband Powered by RCN internet uses cable internet connections to deliver download speeds of up to 100 Mbps, 250 Mbps, 300 Mbps, 500 Mbps, and 940 Mbps. A One-Time Activation fee of $9.99 in addition to your installation charges will be applied. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Astound delivers powerfulWiFi for your homeandvideo streamingthrough a supercharged fast,secure connection. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Check out the table above and look again at the sticker shock awaiting Philly customers of the 300Mbps-to-940Mbps plans. It has a handful of limited-time offers available, including free installation (in all markets) if you order online, an $80 value. You can surf,game, stream, and connect to multiple devices through Astounds powerful fiber rich network. If not, you're only out a single month's rental fee. If you cannot find your exact address in the list below, you may enter a new address or contact RCNWaveGrandeenTouch customer service at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Astound Broadband's range of plans for home and business help their customers save money while they enjoy excellent customer service. While that's not the highest we've seen among cable ISPs -- here's looking at you, Cox (80 cents per Mbps) -- it's undoubtedly one of the starkest differences we've seen between the promo rate and the regular rate. Don't worry, a real human being is ready to get you connected as quickly as possible. customers over to their servers. They actually called me back today and were very helpful. I called and waited and maneuvered through a cumbersome phone triage to a person who told me to ignore the bill, and that I had paid in full. Connect your ultra-fast internet now! Search. Astound Broadband is an award winning internet service provider with gigabit internet speeds up to 1200* Mbps. Observed speeds may vary based on device connection & other factors outside of Astounds control. Sign up with an Astound Broadband promo code and get ready to experience high-speed internet and high-definition TV without the hassle. Visit astound.com/rates for more detail. She was an absolute delight to speak to. She mentioned several times how much she enjoyed her job and it showed. Why? We continue to be powered by passionate local teams, dedicated to the people and . Troubleshooting. The next morning I got in touch with another representative, he got in touch with the direct dispatch and had a crew member at our home in under half an hour. TV programs cannot be streamed outside of the United States. The number of connected devices, bandwidth usage, frequency interference, physical obstructions, and infected devices all factor into the speeds you receive. Power US Residential Internet Service Provider Satisfaction Study or the latest ISP report from the American Customer Satisfaction index. 940 Mbps and 1200 Mbps internet includes unlimited data transfer usage per month. Astound Broadband Powered by RCN's plans are contract and data cap-free. Also, customers with plans over 200Mbps in all markets can add aTiVo Stream 4K for free for 12 months (and $6 a month after that) to their broadband package. AT&T is rarely able to deliver what they've promised and Xfinity fluctuates. This is where I felt like I was wrangling cats. I would suggest taking a look if it's available in your area. If you cannot find your exact address in the list below, you may enter a new address or contact RCN Wave Grande enTouch customer service at 1.325.646.9493 1.410.987.9300 1.800.746.4726 1.866.928.3123 1.866.247.2633 1.888.610.1499. . . Business at the Speed of Light | Astound Business Solutions powered by RCN | Grande | Wave connects you to a world of astounding possibilities with our dedicated industry experts and 24x7 local customer support. The speeds and reliability are generally okay. As for your router, this is a whole other charge. Looking for reliable coverage? You're almost ready to go, but we need a few more details. What matters most is what Astound/RCN offers in your area. For more information, please visit http://www.fbi.gov/scams-safety/e-scams, Our company continues to work to protect our customers from these fraudulent actions, For more information about Internet fraud, please visit https://www.consumer.ftc.gov/articles/0346-tech-support-scams or https://www.fbi.gov/scams-and-safety/on-the-internet, // MAIN FUNCTION: new switchcontent("class name", "[optional_element_type_to_scan_for]") REQUIRED Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand.
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