Should I wait for the seller to contact me? After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Buyer takes blurry 1990s cell phone photo and returns a different item. Since they refunded you right away, you aren't required to return the item. Annoying isnt it. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. I've tried sending messages, and all he says is "it doesn't work". If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Classic Ebay sneak move. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Tip When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. The return is treated as if the item didn't match the listing. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. eBay Will Not Back Your Return Policy - YouTube if (document.referrer) document.write ("&referer=" + escape(document.referrer)); The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. How do people alwats confuse this. Setting up your return policy | eBay You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . You have the option of entering your reason for declining the request, but it will not be visible to the buyer. No returns sellers can't "refuse" a SNAD. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. You have 3 business days to respond to the request and resolve the buyer's issue. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Whats the point of offering sellers the option of not taking returns. That decision is for him to be allowed to return it. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. For most purchases, buyers are refunded to their original payment method. See our page on. Add a message to the buyer explaining why the refund wasn't full. How to issue a partial refund after the item is returned. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. I feel that I am being totally screwed. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. if (document.context) document.write ("&context=" + escape(document.context)); You can also find more information in our full article below. Proof of delivery for returned items If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Otherwise you can consider this closed - nothing more for you to do. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. If we're asked to step in and help, we may ask the buyer to return the item to you. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. See Partial refund guidelines. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. See Evidence of successful delivery to the authenticator below. You can also open your Returns dashboard and select View return details from beside the case. For a low value item not worth paying return shipping for some sellers will just refund in full. The item in question is an electronic stabilizer with moving parts and motors. eBay Money Back Guarantee covers most transactions on eBay. eBay may step in without the buyer asking if the seller didn't respond to the return request. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You can choose whether to accept returns if a buyer changes their mind about a purchase. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. For returns and exchanges less t To maintain that trust, we expect all members to treat each other with respect. For more information about buying and selling internationally, please see our policies on International selling and International trading. If I accept it, I can still require a return of the item & always do. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. The buyer returned the item used or damaged. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Now, even clear cases of buyer's remorse are allowed to return. Now I just have to hope he actually sends back the keyboard instead of bricks. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. You can choose to add a message to the buyer. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If we're asked to step in to help, we may ask the buyer to return the item to you. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. If an item is returned used or damaged, it may be appropriate to give a partial refund. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. I report him immediately and call CSR. var m3_u = (location.protocol=='https:'? See our Partial refund guidelines for more details. This is a good option for low-value items. We've outlined yourresponse options below. How to give a partial refund after the item is returned. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. How is it a benefit? How to go about returning an item when a seller doesn't accept returns? You can also find more information in our full article below. You can either: - accept the return and provide the buyer with a return label. Returns related questions? You don't accept returns in your policy, and the buyer changed their mind about a purchase. This is at the seller's discretion. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. document.write ("'><\/scr"+"ipt>"); You can see it on the listing if it qualifies. Solved: How to go about returning an item when a seller do - The The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Some have lost thousands. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. What in the actully insanity is this? Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Trading Cards have a more limited return window. Whether you need to accept the return depends on their reason for opening the return. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. We've outlined your response optionsbelow. [CDATA[ The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Big surprise there. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. You are not allowed now to dispute a not as described return. This is all true, but only for items that are REALLY Not As Described. New comments cannot be posted and votes cannot be cast. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. If the buyer is responsible, choose your return address from the dropdown menu. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. In some cases, your response options may differ. Read our most popular questions and answers about handling return requests from your buyers. From my experience it does deter some buyers from initiating a return request. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request.
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